Refund policy
Returns & Refunds
We design every piece with care. If your purchase does not meet your expectations, you may return it within 14 days of delivery. Returns must be shipped within this 14-day period.
Return Conditions
To be eligible for return, items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- In the original packaging
Items that do not meet these conditions are not eligible for return.
To ensure your return can be processed correctly, all returns must be registered through our return portal or by contacting us at info@duvalfits.com before shipment. Items sent back without prior registration will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Underwear, including socks
- Fragrances without the original sealed packaging
- Final Sale items
- Items returned after the 14-day return period
Bundles & Promotional Offers
Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.
Exchanges
If you would like a different size or item, please return your order for a refund and place a new order separately.
Return Costs
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.
Refunds
Once your return has been received and approved, your refund will be processed within 10 business days. Refunds are issued to the original payment method. Depending on your payment provider, it may take up to 3 business days for the amount to appear in your account.
If more than 15 business days have passed since your return was approved, please contact us at info@duvalfits.com.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery via our return portal or at info@duvalfits.com. Include a brief description of the issue along with clear photos showing the damage or fault. Our team will review your request within 24 hours and get back to you with next steps.