FAQs
Clearance Items
We are happy to offer you great deals on all of our planet friendly products. Please note that all clearance items marked as “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
How Do I View My Order Status?
An email is automatically sent when your order is received and shipped, but if you have an account on duvalfits.com you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us Here.
What Is Your Shipping and Returns Policy?
Click to view our: Shipping and Returns Policy.
How Can I Track an Order I Have Placed?
Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please Log In to your DUVAL account to check the status or contact us Here and we’ll be happy to help!
Can I Cancel or Change an Order?
Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel or make changes to orders. However, we are happy to help you with any returns or exchanges for your order.
Is My Credit Information Stored Safely?
You bet. Information is stored by encrypted 3rd party payment processors and DUVAL never stores any of your credit information.
How Is the Information I Give DUVAL Used?
Information you submit to DUVAL (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials if you like to solely reserve your inbox for cat GIFs from Aunt Carol.
Why Do You Use Cotton, Polyester blends?
Our organic cotton, polyester blend is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is DUVAL organic clothing so super soft that you’ll never want to wear anything else, but your new t-shirt is also better for the environment and good for the people who played a part in making it.
What Is Elastane and Why Do You Use It?
Elastane is a variant of Spandex, which is a synthetic fiber known for its exceptional elasticity and awesome applications in apparel production. In fact, stats show that an estimated 80% of clothing sold in the U.S. contain Spandex.
What Is GOTS Certification?
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high, and we constantly ensure that we meet and exceed these standards.
What Does Being Fair Trade Certified Mean?
When you purchase Fair Trade, you’re supporting better conditions for cotton farmers. For each product sold, they earn a premium to invest in social development projects and to fight poverty in their communities.
Why Are Some Products Fair Trade Certified While Others Are Not?
If our product can bear the Fair Trade logo, then it will! Fair Trade Certification isn’t applicable in certain countries that already have union and wage protection in place for workers. No matter where your DUVAL item is made, you can rest assured knowing that all our clothing is manufactured in safe facilities and is always sweatshop-free and child-labor-free.
Why Aren’t All of Your Products 100% Organic Cotton?
We’re committed to using organic cotton for all our comfy, cozy, and ethically made clothing. For our items that need a little stretch, we blend our organic cotton with small amounts of polyester to give our clothes the perfect amount of stretch and snug. We proudly display fabric content in the product details for every item we make.
Why Don’t You Manufacture in The US?
We’re deeply committed to making organic clothing, and it makes a lot of economic and environmental sense for our clothing to be made where our organic cotton is harvested. 74% of all organic cotton is from India and China. We view this as an opportunity to better the global community and make an impact on lives all over. Our clothing will always be sweatshop-free and child-labor-free.
How Do I Take Care of My New DUVAL Products?
We recommend a cold-water wash for our products and tumble dry on low. This saves energy and will ensure the longest life possible for your clothes, especially anything that contains elastane.
We ship from the US, Mexico, and other countries around the world depending on your shipping address and which items are ordered. Some items will be shipped separately based on availability and logistics.